Frequently asked questions

For weddings we recommend reaching out six to twelve months ahead — peak Palm Beach County wedding season fills up fast, especially fall through spring.

For private estate parties, milestone celebrations, and corporate events, two to six weeks is typical, though Saturday dates in season often go sooner. The honest answer is the moment you have a date and a venue, send an inquiry — we'll tell you if we're open.

Exact footprint depends on the truck-versus-cart configuration we recommend for your event. As a planning starting point, ask your venue if there's a roughly truck-sized service area with overhead clearance and access for setup.

Once you send an inquiry with the venue name and a rough layout, we'll confirm the exact dimensions and walk through power, access, and setup timing with your venue coordinator.

Every event includes Don and the crew on-site, the truck or cart setup, fresh-churned ice cream prepared at your venue, the agreed-upon menu (vessels, sundaes, shakes, floats, shaved ice, or coffee depending on your selection), service staff, and full cleanup at the end.

We build each menu with you during the inquiry conversation — Dorothy will walk through what your guest count, event flow, and venue support best.

We arrive ahead of your scheduled service window to set up, prep, and brief with your venue coordinator. During service, the crew handles the line and keeps the experience moving. At the end of the window we pack out cleanly.

Yes — we'll build the menu with you. Send us your event details during the inquiry and we'll walk through the flavors, vessels, and sundaes that fit. If you have a specific idea you'd like to incorporate, ask us and we'll see what's possible.

Every event is a little different — ask us about your dessert setup during the inquiry and we'll talk through what fits your venue and vision.

Reach out and we'll discuss any dietary requirements for your event. Specific accommodations — dairy-free, nut-free, gluten-conscious, kosher — depend on the day's prep, ingredient sourcing, and venue logistics. Mention any allergies or dietary needs in your inquiry and we'll confirm what we can do for your event.

Hand-churned chocolate, vanilla, and swirl. Specialty sundaes including Toasted Coconut, Cotton Candy, and Oreo. Milkshakes — The Lucky Duck, Reese's, Snickers, and more. Floats with rootbeer, orange, Coca-Cola, cherry cola, or cold brew. Pumphouse cold brew with flavor shots. Shaved ice in blue raspberry, orange, cherry, bubble gum, and fruit punch.

The /menu page has the full lineup. We'll tailor a menu specifically to your event during the inquiry conversation.

Every event is quoted by inquiry. Pricing depends on guest count, event length, menu selection, venue logistics, and travel. We don't publish flat rates because no two events we cater look the same — a forty-guest backyard birthday and a two-hundred-guest country club gala need different setups.

Send us a brief inquiry with your date, venue, and guest count and we'll send back the details for your event.

We don't publish a hard minimum — small intimate events and large galas both work, with different setups. The honest test is that the event needs to make sense for a truck-based service window. Send an inquiry with your guest count and we'll tell you straight away whether we're the right fit or whether a smaller dessert format would serve you better.

Use the inquiry form at /inquire or email Info@TheScoopCoop.com. Include your event date, venue name and city, approximate guest count, and the kind of event (wedding reception, milestone birthday, corporate, etc.). Dorothy will respond as soon as she can.

Most country clubs, private estates, and event venues across Palm Beach County require a COI before service. Coverage limits and additional-insured wording vary by venue request — mention your venue's specific requirements in your inquiry and we'll confirm what we can provide before contract.

Our service corridor runs from Vero Beach in the north down to Boca Raton in the south, and west to Clewiston. That's twenty anchor cities across Indian River, St. Lucie, Martin, Palm Beach, and Hendry counties — see the /areas page for the full list.

Travel beyond our core Palm Beach County radius may include a modest mileage fee — we'll confirm the specifics during your inquiry. We don't publish a flat rate because the fee depends on where you are and the time of year.

The truck itself stays outside, but we routinely set up the service window at indoor or partially-covered venues — country club terraces, estate driveways and lanais, covered tents, hotel motor courts. Cart service is also an option for tighter indoor footprints. Let us know your venue and we'll recommend the right configuration.